NewHorizon Prestige Solutions – NDIS Services
Purpose

Privacy policy provides guide to all employees and participants on how and when we collect information, reasons why we collect the information and how we process, secure and dispose the information . At NewHorizon Prestige Solutions we have adopted Australian Privacy Principles (APPs) as contained in Schedule 1 of the amendments to the Privacy Act 1988, being the Privacy Amendment (Enhancing Privacy Protection) Act 2012 (Cth) (the Privacy Act). A copy of the APPs may be obtained from the website of The Office of the Australian Information Commissioner at www.oaic.gov.au and takes steps to ensure that all personal information obtained in connection with staff and clients will be appropriately collected, stored, used, disclosed, transferred and destroyed in accordance with the National Privacy Principles. NDIS Support, NDIS services, NDIS support Melbourne, NDIS Melbourne Collection of Personal Information and Its Use.

• NewHorizon Prestige Solutions will only collect personal information where it is necessary for one or more of its functions or activities. The information will be collected lawfully and fairly and not in an unreasonable intrusive way.
  
  
• The personal information disclosed to NewHorizon Prestige Solutions by staff or clients will be used for the purposes for which it was collected and for other related purposes for which the individual would reasonably expect NewHorizon Prestige Solutions to use the information or to which the individual has agreed (either expressed or implied).
  
  
• The organisation may also use or disclose information where it is required or permitted by law to do so.
  
  
• The organisation will take all reasonable steps to ensure that the personal information collected, used or disclosed is accurate, complete and up to date.
  
  
• NewHorizon Prestige Solutions has documented policies on management of personal information. This information can be made available upon request.

• All NewHorizon Prestige Solutions employees and clients are required to comply with the APPs in connection with any personal information supplied to it by NewHorizon Prestige Solutions  in connection with any agreement between the client and the organisation .
  
  
• If the information requested from clients is not provided, the NewHorizon Prestige Solutions may not be able to provide some services. If the information requested from staff is not provided, NewHorizon Prestige Solutions may not be able to commence or maintain their employment.
  
  
• We may also use the user’s personal information for related purposes that would be reasonably expected, such as providing the user with details about other goods or services that we offer. as well as any newsletters, promotions, surveys or staff training, if applicable.
  
  
• Depending on the personal information held by the organisation , these communications may be commercial electronic messages as defined under the Spam Act 2003.
  
  
• The user can opt out of receiving this information at any time by notification. via email or via contact Us tab (Form) from our website . If they are commercial electronic messages, they will have an unsubscribe function. However, all users acknowledge that payment notifications cannot be opted out of by virtue of their nature as they are not of marketing nature.
  
  
• In some cases we may disclose personal information to third parties, but only if it is required to complete the transaction the user has entered into.

NewHorizon Prestige Solutions Website and Collection of Personal Information

1.  Anyone can browse our website without disclosing personal information.
   
   
2. Like many websites, the NewHorizon Prestige Solutions website uses ‘cookies’ from time to time. Cookies are small text files that the organisation transfers to the user’s computer hard drive through the user’s web browser to enable our systems to recognize the user’s browser. Cookies may also be used to record non-personal information such as the date, time or duration of the visit, or the pages that were accessed. This information is used for website administration, statistical analysis and maintenance. It is aggregated and not linked to particular individuals. The default settings of browsers (e.g. Internet Explorer) allow cookies, but users can easily erase cookies from their hard-drive, block all cookies, or receive a warning before a cookie is stored. Please note that some parts of our website may not function fully for users

Storage of Personal Information

• All personal information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

• When the personal information is no longer needed for the purpose for which it was obtained, the organisation will take reasonable steps to destroy or permanently de-identify all personal information. However, for clients, most of the personal information is or will be stored in client files which will be kept by the organisation for a minimum of 7 years. Reasonable steps are taken to protect the personal information we hold from misuse and loss and from unauthorized access, modification and disclosure.

Privacy Concerns or Complaints

If you have any queries or concerns about your personal information, or would like to make a complaint, please contact us for assistance.

Contact Details

Email: info@newhorizonprestigesolutions.com.au Phone: (+61) 480-107-966 /  (+61) 402-583-373